iHub Field Service Solutions

Many companies would like to increase their productivity by better managing their field based employees – but are afraid of the costs and complexities that wireless based solutions may bring.

iHub provides a suite of products aimed at different sectors that provide a fully integrated tool to manage all types of field operations: transport & engineering, service engineers, couriers, NHS and field sales. Allowing your company to increase efficiency and save costs.

What it does

- Provides information directly to and from field personnel

via a PDA
- Allows real-time scheduling and remote office management
- Captures real-time job status and signatures
- Integrates into Integrated Satellite Navigation and Automatic

Vehicle Location for easy tracking, routing and navigation –

allowing you to easily identify the nearest mobile operative for

a particular job and/or to track and report on the exact location

of any vehicle automatically

What it brings

iHub Live solutions are aimed at improving field force efficiency. By having live status data to hand, it is easier to decide which employee to give the job to based on which is the best resource to send based on location, workload and skill set and to give the customer an accurate estimated time of arrival. As well as improving productivity, by sending the right resource the first time fix rate will improve and increase customer satisfaction.

As well as improving service a number a number of other efficiencies can be achieved:

- Real time scheduling
- Significant time saving
- Reduced overtime costs
- Improved inventory management
- Improved tracking, logging and auditing
- Reduced drive-time and fuel consumption
- Reduced paper work
- Reduced manual data entry

How it works

Easily integrated into existing ‘back office’ software, iHub Live enables job information to be sent between your office and Field force – Base to Mobile and Mobile to Base – in real time.

Each field based employee is equipped with a powerful PDA – a data terminal and mobile phone combined – connected to the Control Centre via the GPRS network, and utilizing reliable and secure ‘push technology’ for increased data speed and dramatically reduced communication costs. If your employee and office staff need to talk to each other, the XDA can be used as a mobile phone – or this functionality can be de-activated if preferred.

Complete details of any new jobs arriving at the office can be sent to the selected field based employee. If the employee is already on the move, the instruction can be converted into speech so that they won’t need to take their eyes off the road. The field based employee confirms receipt by simply clicking a button on the PDA, enabling the office to begin monitoring job status with an immediately visible job acceptance.

Similarly, the field based employee can confirm completion of work with a single click on the PDA – then if necessary capturing a signature and forward it to the back office for real-time proof of arrival.

Job done. The office has now captured all relevant information in real time.

WD Network